FAQ: FREQUENTLY ASKED QUESTIONS
Q: How far in advance does a pickup need to be scheduled?
A: Our team is equipped to handle same day pickups until 2:00 PM every day. It, however, depends on till when the shipper being used is accepting shipments.
Q: Why the need for Coast to Coast? Wouldn’t it come out cheaper for me to use the carrier directly instead of using Coast to Coast as the broker?
A: NO! Due to the high volume of shipments that we handle every day, we have aggressive rates that are forwarded to our customers to take advantage of.
Q: Who is responsible for freight that gets damaged and how do I go about it?
A: Part of Coast to Coast’s special services is that we take the whole brunt of the claim unto us by immediately going into action; filing a claim with the shipper, following up on the status of the claim and assuring that the customer is reimbursed quickly and easily without any customer involvement.
Q: Are we insured for the full amount of the shipments’ worth?
A: In the trucking industry, companies will only pay a portion of the value of the shipments’ worth; yet at Coast to Coast, we cover the full value of the shipments for a minimal additional insurance cost.
Q: Is it possible for us to get a set price for the lane we constantly use, so we do not need to contact you each time?
A: YES! Coast to Coast offers pricing per pallet on certain lanes, therefore, our customers will know right away the cost of their shipment to the lanes without going through the initial phone calls or emails every time.
Q: Is there a way to go back and see my history how many shipments I’ve done with Coast to Coast in the past?
A: Coast to Coast notifies customers via email which states pickup and delivery time, as well as transit times of every shipment. Keeping record of shipments is an easy task with Coast to Coast.
Q: What is a BOL?
A: BOL is the abbreviation for Bill of Lading. It is used by the drivers to identify which shipments are scheduled to be picked up. The BOL usually contains the pickup and ship to address as well as the amount of skids picked up, including the weight of the shipments. Bill of Ladings are either issued by the customer or the shipper. Once Coast to Coast receives a BOL, we forward it to the driver, so that he can complete the shipment without any errors.
Q: What is a POD?
A: POD is short for Proof of Delivery. When Coast to Coast delivers a shipment, the receiver has to sign that he received the shipment as a ‘proof of delivery’. In that way, we know that the shipment was safely delivered and can relay that information to you.
Q: Should I keep a copy of the BOL or POD?
A: It’s essential to keep records of BOLs and PODs, but here at Coast to Coast, we keep all the paperwork so that it will be available if necessary. Feel free to call us for paperwork and we will provide it in a nick of time.
Q: So how do I get started?
A: The only thing you need to do is fill out a credit application and you’re good to go. you can call, email, or fax us for a quote and you’ll experience the ‘Coast to Coast’ swiftness and ability to exceed your expectations.
Coast to Coast is the ultimate choice for all your transportation needs. Shipping solutions carried by us is superior to all, as well as the unbeatable combo of price, service and value.
